Privacy Policy

Introduction

Peak Blooms ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Peak Blooms, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

• Account Information - Name, email address, password, business name, phone number, and address when you create an account.
• Order Information - Products ordered, delivery address, billing information, and payment details.
• Communication - Messages you send us via contact forms, email, or phone calls.
• Profile Information - Any additional details you provide to complete your business profile.

Information Collected Automatically

• Usage Data - Pages visited, time spent on pages, links clicked, and referral sources.
• Device Information - Browser type, device type, IP address, and operating system.
• Cookies - We use cookies and similar tracking technologies to enhance your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your account and orders
• Responding to your inquiries and customer support requests
• Sending promotional emails and updates (with your consent)
• Improving our website, products, and services
• Conducting analytics and research
• Preventing fraud and ensuring account security
• Complying with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers - Third-party vendors who assist us in operating our website, processing payments, and delivering orders (e.g., payment processors, delivery partners).
• Legal Requirements - When required by law or to protect our rights, privacy, safety, or property.
• Consent - With your explicit consent for purposes you've authorized.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access - The right to request access to your personal information.
• Correction - The right to request correction of inaccurate information.
• Deletion - The right to request deletion of your information (subject to legal obligations).
• Opt-Out - The right to opt out of marketing communications.

To exercise any of these rights, please contact us at peakbloomsd@gmail.com.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and understand how you use our site. You can control cookie settings in your browser, though some features may not function properly if cookies are disabled.

For more information about how we use cookies, see our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

8. Children's Privacy

Peak Blooms is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and, if applicable, by sending you an email or displaying a notice on our website.